Dana Help Desk is a comprehensive solution for managing and automating IT processes in organizations. This system is based on the ITIL and provides the necessary facilities for IT managers and experts to improve service quality and increases productivity. Dana provides you with everything you need from a Help Desk application.

The most important features of this software:

Request Management: Quick and easy handling of user requests and IT events, compliant with ITIL.

Asset Management: Discovering network and providing a complete list of computers and equipment and tracking changes to each asset.

Knowledge Base: Concentrated maintenance and easy search of technical and educational content, integrated with the Help Desk system.

Inventory Management: Register and control the inventory of IT units and track the consumption of parts on equipment and requests.

Service Level Agreement: Precise timing of requests processing and speeding up service delivery and user satisfaction

User Portal: Dana's self-service support, a different experience in capturing and tracking requests for users.

Dana Messenger: Easy notification to users by sending messages to their desktop automatically or manually.

Contract Management: Centralized registration and management of support contracts and maintenance for IT, and awareness of their status

Automation of Processes: Reduce the IT team's workload using the Workflow Management mechanism in the Help Desk.

Manage Notifications: Quick announcement and easy release of support unit news to users and customers.

Service Catalog: As the restaurant menu! Display the list of services to offer.

Service Dashboard: Stay momentarily informed about the status and level of service quality and performance of the experts.

Preventive Maintenance: Define the scheduled periodic visit of equipment and reduction of failures and costs.

Online Survey: Measure the satisfaction of users and customers.

Record Integrated Events: Use a calendar to get informed of all the events, requests, time of contracts, at a glance.

It should be noted that this software is a mobile version of the Dana IT Service Management software and to use this application, the original software under Windows on your server or system should be installed with necessary settings on it. Also, you can use demo software to get familiar with its services. For more information and purchase, contact our phone number or website.