What is Basalam?

" Basalam " is an online social marketplace - where you can buy products directly from merchants and producers. This platform has made chatting possible with shop owners. You may also ask to have a product exclusively made for you by placing a custom order. 

Your shopping experience at Basalam is like this: You can search by text or images or by uploading an image from your phone, through millions of products stored on the platform. You can get to know the shop owners and talk to them if you need to. Once you are happy with the product you have chosen, you may place your order and pay through a secure bank payment gateway. Once the product is delivered safe and in good condition, the payment is transferred to the seller's account. If there are any issues with the product delivered to you, Basalam will refund your money. Currently, hundreds of thousands of active sellers are selling their goods across the following categories in Basalam:

Food | Fashion and Apparel | Home and Kitchen | Handicrafts | Health, Treatment, and Medicine | Beauty and Personal Care | Cultural, Educational, and Entertainment | Sports and Travel | Business Services | Digital Products | Tools and Auto Equipment | Gold

Benefits of Shopping on Basalam

    • You have access to products from all over Iran.

    • There are multiple sources for each product, therefore it's possible
       to pick and choose the best price and quality among them. 

    • You can pay securely through a trusted bank payment gateway.

    • Shop risk-free with a 7-day money-back guarantee.

    • Directly chat with sellers and other customers.

Basalam is a community-driven marketplace. You not only buy and sell on this platform but can also explore, discover new things, get inspired, and much more.

You Can Be a Seller as well

If you have a valuable product to offer, you can create an online shop on Basalam and sell your products and easily earn money.

FAQ or Frequently Asked Questions

You have up to 7 days after receiving your order to report any issues. If there's a problem with your order, you can return it and get your money back.

Can I cancel my order in the Basalam app?

Yes. Before your order is shipped by the seller, if you change your mind, you can cancel it with no question asked.

 Your payment will be immediately refunded to your Basalam wallet, where you can either use it for another purchase or transfer it to your bank account. However, if the seller has already shipped your order, you'll need to wait until you receive the product, refuse receiving from the postman, and ask for it to be returned. Alternatively, you can accept the delivery and return the product yourself. 

Who pays shipping fee if the product is returned?

If the product you received has any problems, the return shipping cost is covered by the seller. However, if you simply change your mind about the purchase, the shipping cost for returning the product is your responsibility. In this case, you will still receive a full refund for the product.

Be aware that some products, such as perishable food, gold, and custom-made items, are exceptions in the return policy. It's important to read the specific rules for these types of products before purchasing.